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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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I must say that Peter spent a great deal of time explaining his reasoning and basis for setting things up the way he did, going so far as to assist me with domain name issues with a former host and setting me up for free on his own solution so that we could easily move forward on my project. Not only that but he was very helpful with various other features and settings for my particular needs. Looking forward to working with him on a continual basis as I develop more client solutions.
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Wow awesome!!! Super communication, extremely knowledgeable and prompt with solutions and workarounds. Definitely will hire again and would recommend to a friend.
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Second project with solid work. Will use in the future.
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Started work with us on this project immediately. Within a few hours, had done a quick analysis and proposed a solution. Provided us with a replacement file by the end of the following day.
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One of the best freelancers I have had the pleasure of working with. It's obvious that customer service is Peter's #1 priority. He spent time discussing and understanding our needs, then delivered a solution that far exceeded our original expectations. In fact, Peter surprised us further and became the first freelancer to help identify ways to streamline our processes and drastically reduce our yearly costs. We are now looking forward to working with Peter long term!
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