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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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I just want to say that Peter helped me a huge deal, and still checks in from time to time to make sure everything is going well.
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He doesn't just "fix things" - he shows you how to do it yourself, and what may go wrong in the future, and how to fix that.
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I was a little shaky going from cpanel to Virtualmin, but after Peter's lessons and cpanel's recent security issues, I'm now confident I made the right choice.
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Hire This Guy! Peter is an undiscovered gem on upwork. He is a very smart and technically savvy guy. We are delighted to have found him on here and have him work on this project. We will certainly be hiring him again! You cannot go wrong with this pic. Thank me later :)
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One of the best freelancers I have had the pleasure of working with. It's obvious that customer service is Peter's #1 priority. He spent time discussing and understanding our needs, then delivered a solution that far exceeded our original expectations. In fact, Peter surprised us further and became the first freelancer to help identify ways to streamline our processes and drastically reduce our yearly costs. We are now looking forward to working with Peter long term!
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Thanks for your help and quick response time. I found you on a forum dropping your email 6 years ago and you still responded to me now and helped fix my issues related to Web hosting, websites, routing, and virtual server setups in 5 mins. Very reliable and knowledgeable. Def happy to have you in my corner now.
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I'm so glad I hired Peter! He was available when I needed him, provided great communication and demonstrated that he's a true expert in his field. I plan to hire him for all upcoming IT and system admin tasks.
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