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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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I'm so glad I hired Peter! He was available when I needed him, provided great communication and demonstrated that he's a true expert in his field. I plan to hire him for all upcoming IT and system admin tasks.
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Peter helped me. He has a thorough system of making sure your Virtualmin installation is running what you need for your set up, but no more. By following his instructions on removing unneeded services, I dropped over 100mb of memory used. Also, removing the unnecessary services, like an ftp server, make my hosting more secure.
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Thank you Peter.
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Honestly it's as simple as this. If I wouldn't have met Peter on the forum, I wouldn't have had Virtualmin Pro. He gave me the confidence to go ahead with the install as he watched and helped via Team Viewer. Also take into consideration, I'm a complete Linux Newbie!
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My Unbuntu 14.04.1 LTS web server setup consist of a LSI raid card running two raid configurations. I needed help moving the hard drive location. Peter moved website data /home folder to my 2nd hard drive. Answered a million of my questions including the dynamic DNS aspect of the install.
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He walked me through the entire install with some performance optimizations of turning some items off that didn't need to be activated.
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Activated a new theme which looks pretty cool.
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Peters problem solving skills great, not only did he help me with Virualmin Pro but also helped with the aspect of Linux that I didn't know. If your wanting to learn or get help. Contact Peter -- Maybe the happiest man on the Planet
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In short I would go to say Peter knows Linux and the product very well. I would recommend this guy to anyone.
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Thank you Virtualmin Pro for a good product and the luck of meeting Peter.
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Pretty cool little setup!!!
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I came to TPN looking for a bit of help setting up a dedicated with Virtualmin. This was supposed to be for my client sites, but now they are going to TPN Solutions cheaper than I was paying before, with more options, and amazing, AMAZING support.
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Also did I mention they completely secured my box, and setup everything I requested, and even showed me how they did it along the way.
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Amazing, just amazing. Goodbye WHMCS, hello Virtualmin!
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I just want to say that Peter helped me a huge deal, and still checks in from time to time to make sure everything is going well.
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He doesn't just "fix things" - he shows you how to do it yourself, and what may go wrong in the future, and how to fix that.
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I was a little shaky going from cpanel to Virtualmin, but after Peter's lessons and cpanel's recent security issues, I'm now confident I made the right choice.
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