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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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Despite having to work across different time zones we managed to hook up on a couple of occasions. Peter spent a great deal of time helping me during a couple of intense sessions. What started out as a question about Postfix set up through Virtualmin turned into a session reorganizing and rationalizing my routers and network configuration. I have to say that Peter really knows his stuff. He did a great job in sorting out my DNS issues and other things that I had not set up in the best manner.
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What was really great is that Peter explained what he was doing and why he was setting things up in a particular way. This is so much better than someone just jumping in and sorting it for you. It really meant I was able to get hold of these issues myself and start using some of the things Peter suggested. By the end I really felt I was getting to understand what was going on. Its like having your own personal master class in Virtualmin. Peter clearly doesn't just know the ins and outs of Virtualmin but he really knows what's going on behind the scene. If you are starting out in the world of Virtualmin like me, it's really fantastic to have the type of support that Peter gives. I'm looking forward to keeping him up-to-date with my progress.
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Peter really is fantastically generous with his time. He did a great job for me. If you are a newbie and lost in some dark corner of configuration hyper space Peter is the person to talk to. I totally recommend him.
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Hire This Guy! Peter is an undiscovered gem on upwork. He is a very smart and technically savvy guy. We are delighted to have found him on here and have him work on this project. We will certainly be hiring him again! You cannot go wrong with this pic. Thank me later :)
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Great work, excellent service.
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Honestly it's as simple as this. If I wouldn't have met Peter on the forum, I wouldn't have had Virtualmin Pro. He gave me the confidence to go ahead with the install as he watched and helped via Team Viewer. Also take into consideration, I'm a complete Linux Newbie!
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My Unbuntu 14.04.1 LTS web server setup consist of a LSI raid card running two raid configurations. I needed help moving the hard drive location. Peter moved website data /home folder to my 2nd hard drive. Answered a million of my questions including the dynamic DNS aspect of the install.
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He walked me through the entire install with some performance optimizations of turning some items off that didn't need to be activated.
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Activated a new theme which looks pretty cool.
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Peters problem solving skills great, not only did he help me with Virualmin Pro but also helped with the aspect of Linux that I didn't know. If your wanting to learn or get help. Contact Peter -- Maybe the happiest man on the Planet
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In short I would go to say Peter knows Linux and the product very well. I would recommend this guy to anyone.
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Thank you Virtualmin Pro for a good product and the luck of meeting Peter.
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Pretty cool little setup!!!
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Thanks for your help and quick response time. I found you on a forum dropping your email 6 years ago and you still responded to me now and helped fix my issues related to Web hosting, websites, routing, and virtual server setups in 5 mins. Very reliable and knowledgeable. Def happy to have you in my corner now.
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