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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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Peter is a very professional and competent freelancer. He's always available to help and very cooperative. We will definitely work with him again in the future!
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I came to TPN looking for a bit of help setting up a dedicated with Virtualmin. This was supposed to be for my client sites, but now they are going to TPN Solutions cheaper than I was paying before, with more options, and amazing, AMAZING support.
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Also did I mention they completely secured my box, and setup everything I requested, and even showed me how they did it along the way.
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Amazing, just amazing. Goodbye WHMCS, hello Virtualmin!
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Wow awesome!!! Super communication, extremely knowledgeable and prompt with solutions and workarounds. Definitely will hire again and would recommend to a friend.
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Hire This Guy! Peter is an undiscovered gem on upwork. He is a very smart and technically savvy guy. We are delighted to have found him on here and have him work on this project. We will certainly be hiring him again! You cannot go wrong with this pic. Thank me later :)
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I had a centos 6 vm that had pam, sasl, and smtp issues. I have posted about this issue on the forums. I also had another vm with webalizer missing data issues. The sasl issue was a flag that somehow didn't get set on sasl at install. The webalizer issues was caused by log rotation and a limitation of webalizer. It took less than 1.5 hours to find the e-mail issues on one vm and the webalizer issues on another vm. Well worth the price paid and will use again!
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