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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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Terrific expertise on web server. He is more than a provider, a friend, advisor. Reliable go to person for help. web server, secure your website, domain you name it he is expert.
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I just want to say that Peter helped me a huge deal, and still checks in from time to time to make sure everything is going well.
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He doesn't just "fix things" - he shows you how to do it yourself, and what may go wrong in the future, and how to fix that.
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I was a little shaky going from cpanel to Virtualmin, but after Peter's lessons and cpanel's recent security issues, I'm now confident I made the right choice.
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I'm so glad I hired Peter! He was available when I needed him, provided great communication and demonstrated that he's a true expert in his field. I plan to hire him for all upcoming IT and system admin tasks.
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Started work with us on this project immediately. Within a few hours, had done a quick analysis and proposed a solution. Provided us with a replacement file by the end of the following day.
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Had a great communication this past Friday with TPN and via TeamViewer learned a lot about some great configuration settings one can use to take advantage of all that Virtualmin can do.
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I have two dedicated servers one for VPS hosting and one for shared hosting and TPN was very helpful in the Virtualmin configurations.
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Now i am learning about what Cloudmin has to offer for my VPS hosting.
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BTW I purchased both licenses.. Cloudmin and Virtualmin Pro
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Thanks to TPN and the guys at Webmin / Virtualmin / Cloudmin..
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Hope to get some one on one with TPN in the near future. Keep up the good sharing.
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