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About
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My name is Peter Knowles, and I've been in the technical support business for over 2 decades and enjoying offering technical support to individuals and companies of all sizes.
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At the heart of tpnAssist.com is my passion to assist -- no matter the budget or project size.
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I literally love what I do, which means I'm happy to put in the overtime, and pricing is secondary within my business model. While I do need to make a living, you'll find my pricing to be affordable and within reason.
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Complete satisfaction is my top priority, that's why I offer a 7-day fix it guarantee and only bill for services after the job is complete. My philosophy is that trust runs both ways. You trust me to fix your problem, I trust you to pay the agreed upon amount once the work is complete.
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Throughout the years supporting clients, my knowledge base has grown significantly, covering simple topics, all the way up to advanced ones.
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Feel free to read some of the testimonials below from real people who have used my services.
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Testimonials
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Second project with solid work. Will use in the future.
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I'm glad I got Peter to do the proxy, knows what he is doing and straight to the point where everything has to be done. He has done some extra bits to secure the server. Will be hiring him on other projects soon.
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Terrific expertise on web server. He is more than a provider, a friend, advisor. Reliable go to person for help. web server, secure your website, domain you name it he is expert.
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Hey, i have to admit that Peter knows his stuff. He is very friendly and helpful, he also shows those little tweaks, which help you a lot in the process of understanding the -min world.
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If you ever run into problems with Virtualmin, he's the one to help you ;-)
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Thanks Peter. If there would be more ppl like you, world would be loads better....
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Despite having to work across different time zones we managed to hook up on a couple of occasions. Peter spent a great deal of time helping me during a couple of intense sessions. What started out as a question about Postfix set up through Virtualmin turned into a session reorganizing and rationalizing my routers and network configuration. I have to say that Peter really knows his stuff. He did a great job in sorting out my DNS issues and other things that I had not set up in the best manner.
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What was really great is that Peter explained what he was doing and why he was setting things up in a particular way. This is so much better than someone just jumping in and sorting it for you. It really meant I was able to get hold of these issues myself and start using some of the things Peter suggested. By the end I really felt I was getting to understand what was going on. Its like having your own personal master class in Virtualmin. Peter clearly doesn't just know the ins and outs of Virtualmin but he really knows what's going on behind the scene. If you are starting out in the world of Virtualmin like me, it's really fantastic to have the type of support that Peter gives. I'm looking forward to keeping him up-to-date with my progress.
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Peter really is fantastically generous with his time. He did a great job for me. If you are a newbie and lost in some dark corner of configuration hyper space Peter is the person to talk to. I totally recommend him.
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